Sony has sent members of the Playstation Network an updated Terms of Service. It looks like the company is trying to retroactively make it allowable to have removed features from the PS3 (such as the ability to install an alternate operating system). The final statement issued is an aggressive one: "If you do not agree with the new Terms of Service and User Agreement or Privacy Policy, please contact Customer Service to terminate your PlayStation(R) Network account(s) and do not visit PlayStation(R) Network or our websites." So basically, if you don't like it, GTFO. This is not the kind of customer service I would expect from a company with such a good reputation. Sadly for Sony, it appears that they have violated consumer law prior to issuing the new ToS, so in my opinion they are still open to a lawsuit.
Friday, April 23, 2010
Update: Sony Stands By Decision to Remove Features At Will
Sony has sent members of the Playstation Network an updated Terms of Service. It looks like the company is trying to retroactively make it allowable to have removed features from the PS3 (such as the ability to install an alternate operating system). The final statement issued is an aggressive one: "If you do not agree with the new Terms of Service and User Agreement or Privacy Policy, please contact Customer Service to terminate your PlayStation(R) Network account(s) and do not visit PlayStation(R) Network or our websites." So basically, if you don't like it, GTFO. This is not the kind of customer service I would expect from a company with such a good reputation. Sadly for Sony, it appears that they have violated consumer law prior to issuing the new ToS, so in my opinion they are still open to a lawsuit.
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